Terms and Conditions
INTRODUCTION POLICIES
This agreement contains the terms and conditions that apply to you when using our website. By ordering and purchasing through the facilities of MedicalAlertWristband.com you agree you are subject to these Terms and Conditions. Our Terms and Conditions may change from time to time without prior notice, at our discretion. Use of this website reflects the latest agreement and supersedes all prior agreements, representations, warranties, and understandings. It is your obligation to carefully review and acquaint yourself with our Terms and Conditions each time you visit our website as our Terms and Conditions contain important information that applies to your purchase(s) and are binding to both the customer and/or any and all the customer's authorized representatives.
ORDER POLICIES, PRICES, PAYMENTS & PROCESSING
Order Changes
Should any changes need to be made to your order, you must call our Sales Department within 24 hours of placing the order with the correction(s) to ensure modifications are made.
Prices
All prices listed on this website are U.S. currency.
All prices listed on this website are subject to confirmation.
MakeYourWristbands.com is not responsible for pricing, typographical, or other errors in an offer and reserves the right to cancel any order(s) arising from such errors.
All prices and minimum quantities are subject to change.
A price quote can only be validated in written form. Price quotes are only good for the date they are quoted unless otherwise stated.
Payments
Payment is due at the time of purchase.
Orders may be placed via the website’s shopping cart, via email with the assistance of a MedicalAlertWristband.com representative, or may be processed over the phone through our Customer Service department.
Payments are accepted via credit (Visa, Mastercard, American Express, Discover), check, cashier or certified check, or PayPal. If your order is placed using check, cashier or certified check and payment is not received within 30 days, your order will be canceled. If your order is purchased via check payment production on your order will not begin until payment is received.
We offer Purchase Orders (P.O.s) to schools, non-profit organizations, and approved city and federal government organizations. All P.O. payment terms are Net 30 (days). P.O.s will be invoices immediately upon receipt of the order. Purchase orders not paid with Net 30 terms will be charged a late fee of 8% in addition to the original order amount. We reserve the right to refuse to place any orders.
Sales Tax
Taxes will be charged for orders shipped to states in which MedicalAlertWristband.com is obligated to collect and report such sales. Companies, individuals and organizations who are exempt from sales tax will be required to provide us with their resale certificate.
Production
Production times typically vary 6 to 14 business days depending on the product(s), service, quantity of wristbands selected, and current production schedule. If you have a deadline/need-by date you are obligated to inform us via the Special Instructions box on the Start Designing page. You must include your need-by date before clicking "Add to Cart".
Production times are not guaranteed and are only meant to suggest an approximate time frame of when you can typically expect your order to be delivered from the date you place an order.
Shipping
MedicalAlertWristband.com will make every effort to ship your merchandise on or before your specified need-by date (if a date is specified during the time of your purchase and that date is within our given production time frame(s). Please be aware that we will not be held responsible for delays or lost merchandise on the part of the carrier who is delivering your merchandise. MedicalAlertWristband.com is not liable for any delays, hold or charges due to customs when shipping to international customers.
MedicalAlertWristband.com reserves the right to choose the carrier that will be used to deliver an order. Currently, we use USPS, UPS, Fed Ex and DHL. Unless we receive notice via the Special Instructions box on the Start Designing page that an order must be delivered to you with 'Signature Confirmation' or 'Signature Required' we will ship as normal and carriers will leave your order in your mailbox, on your doorstep, etc.
To the best of our knowledge Fed Ex requires a signature for all delivered packages. Should you not be available at the time of delivery you should leave a signed notice (at the shipping address indicated on your order) instructing the deliverer to leave the package. If you do not leave a signed notice instructing the deliverer to leave your package Fed Ex will leave a notice letting you know when a second delivery attempt will be made, or the notice will indicate where you can pick up your package.
MedicalAlertWristband.com currently offers free shipping to our customers in the United States or Canada - unless we are shipping directly from our manufacturer(s) overseas to meet a deadline/need-by date for a customer. In the instance that we must ship directly from our manufacturer(s) overseas the customer is responsible for the shipping charges.
If a package is returned to us for any reason and must be reshipped, MedicalAlertWristband.com is not responsible for the shipping costs - shipping costs are passed on to the customer and the customer must pay for the shipping costs before the order is reshipped.
International Customers
International customers are responsible for shipping costs and/or duty fees in their country. Custom and/or duty fees are not included in our shipping charges. No gift or lower value will be written/marked on custom forms.
Cancelations
Cancelation of orders should be made within 24 hours of placing the order. Upon your request MakeYourWristbands.com will make effort to change or cancel your order if your request is received within 24 hours of placing your order. If the order has been paid for via credit card or debit card but the production process has not yet started a 5% cancelation fee will be applied. If the order has reached the pre-production setup phase a 10% cancelation fee will be applied. If an order has begun production, we cannot stop or modify the order. You will be charged the original amount for all orders canceled once the production stage has begun.
Rush orders cannot be changed or canceled one an order is submitted.
We reserve the right, without liability or prior notice, to revise, discontinue or cease to make available any or all products or to cancel any order at any time.
Refunds
Refunds will not be issued due to customer error. This includes but is not limited to typos in the message, wrong PMS color of wristbands and/or message, wrong size ordered, choosing wrong production time (i.e., not selecting Rush Production if an order is needed before expected delivery date according to Standard Production time frame), choosing wrong shipping method if choosing your shipping method is available to you, etc. MakeYourWristbands.com is not liable for anything more than customizing your wristbands as ordered or available and shipping them to you.
If/once a refund is approved, refunds or credits will be processed within 5 - 10 business days of refund/credit being approved by Accounting department.
Production costs are nonrefundable.
ARTWORK/COLORS/PROOFS/RE-ORDERS
Art Work
Once your order is placed, immediately send any necessary artwork to Support@MedicalAlertWristband.com . Your email must include all instructions relating to your logo/artwork.
We inspect all submitted artwork to make certain it meets specific requirements in order to apply your design(s). We require all submitted artwork/logos in certain formats (i.e., vector format).
If you are in need of custom graphic images for your product(s), there is a $50.00 design fee per image.
We assume you have lawful rights and/or permissions to use any artwork, logos and/or graphic designs you provide to us and we are not liable for misuse of any such graphics.
Colors
We strive to provide clear and color-correct images that reflect the true nature of our products; however, website images are innately limited in their ability to communicate color, scale, and detail so the color in your proof may not be the exact color you receive on your wristbands.
The colors offered for our products are displayed in pantone colors on the Colors page listed under the Design tab.
When ordering Swirl wristbands please note that certain colors may bleed into other colors, essentially creating a new color on the bands (i.e., yellow + blue = green, red + yellow = orange, etc.). MedicalAlertWristband.com is not liable to issue refunds on customized silicone products due to "bleeding" as we cannot control this process which naturally occurs during the mixing of the silicone.
Proofs
We do not provide digital proofs unless custom artwork is added to the product and/or the customer specifically asks for one in the Special Instructions box (on the Design Page) when placing an order or in an email sent PRIOR to placing an order, or if we are working with a customer to design a product that our Custom Builder (via the Design Page) cannot "build" automatically through the website. If these specific circumstances do not apply to your order you will not receive a digital proof when you place your order, and your order will be sent directly to Production.
It is the customer's responsibility to follow up on the digital proof as soon as the order has been placed or PRIOR to the order being placed of the order is placed via email.
If a digital proof is not responded to within one (1) business day MedicalAlertWristband.com will assume that the customer does not require any changes or further approval for their order and will start production on the order as is. Furthermore, it is the customer's responsibility to call our customer care department in the event the digital proof has not been received by the customer to ensure proper communication regarding any changes and/or approval and placement of the order.
Re-Orders
Although we cannot duplicate orders 100% we will try to replicate a re-order as close to the original as possible.
We cannot guarantee same color bands on re-orders.
If there are any questions regarding our Terms and Conditions you may contact us in writing at:
MedicalAlertWristband.com
3514 Barkers Crossing Ave
Houston, Texas 77084
Customer Service - 1(888)588-5250
Support@MedicalAlertWristband.com